13 October 2004
COMIT Case Study 6: Mace
- Author: COMIT
- Document type: Case Study
- Published: 13 October 2004
Business Problem
Paperwork generated in the management of Mace's business nationwide needed a more effective method of accurate and prompt data updates from the field. Mace was finding the paper based systems time consuming to administer and also subject to data transcription and translation errors. Company policy dictates a pro-active approach to recording defects, tracking the remedial action of defects to completion as well as conducting quality control checks.
Business Solution
Site engineers can now access the main database from site and clear or amend the selected defects at the same time as recording new and completed quality compliances with any failed quality compliances being automatically recorded as defects.