10 October 2004
COMIT Case Study 4: Biwater
- Author: COMIT
- Document type: Case Study
- Published: 10 October 2004
Business Problem
Biwater have a large number of mobile, two or three man, teams providing pressure, flow, leakage and monitoring surveys on water and sewerage networks. To continue gaining projects, a new angle was needed to improve efficiency and client confidence. The logistics and information about the fleet was targeted as an area for improvement. Knowing where teams are is important as they have specific client response targets.
Business Solution
Installing tracking systems in the vans enables the office to increase the efficiency of the daily logistics, particularly when immediate response calls from clients are received. When clients need water infrastructure surveying, the information can now be obtained more efficiently. Clients also have greater confidence in the times given by the Biwater office as they can obtain accurate information on the location of the fleet.