11 April 2004
COMIT Case Study 2: Rosser & Russell
- Author: COMIT
- Document type: Case Study
- Published: 11 April 2004
The administration system had become unwieldy due to the "paper trail". Customers were becoming unhappy with the speed and inaccuracy of invoicing and reporting. The engineers posted forms and timesheets to the office at the end of each week. This was time consuming, open to delays and inaccuracy, meaning that any reporting to customers could be 3-4 weeks out of date.
Business Solution Providing the engineers with PDAs enables electronic transferral of information in real-time.
This gives the status of jobs for the day and not for the previous month as before. Efficiency of the division has improved by enabling the allocation of jobs on a weekly basis instead of monthly. For a company of this size the payback period is estimated at ten months.